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Store Policy
Customer Care
At MAY I Hot Chocolate, we’re committed to delivering cozy moments in every cup. All orders are processed within 1–2 business days and shipped promptly to ensure your hot chocolate arrives when needed. We take great care in packaging, but if your order arrives damaged or incorrect, please contact us within 7 days of delivery—we’ll make it right. Due to the nature of our products, we do not accept returns on opened items, but unopened products may be eligible for exchange or refund. Your satisfaction is our top priority, so if you have any questions or concerns, our customer care team is here to help!
Privacy & Safety
Your privacy matters to us as much as your comfort does. We only collect the information necessary to process your order and enhance your shopping experience—never more, never shared without your consent. All transactions are securely encrypted, and your personal data is protected with industry-standard safeguards. We do not store payment details, and we never sell or trade your information. Whether you're sipping solo or gifting a loved one, you can shop with confidence knowing your safety is our priority.
Wholesale Inquiries
We love partnering with cafes, boutiques, and fellow chocolate enthusiasts! If you're interested in stocking our hot chocolate products or placing bulk orders for events, gifts, or resale, we’d be thrilled to hear from you. Please reach out via our contact form or email us directly at MayIHotChocolate@gmail.com, and we’ll provide pricing, minimum order details, and custom options. Let’s spread the warmth—one cup at a time.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments